General Catering & Service Fulfillment
What are your operating hours?
We are open from 9.00am to 6.00pm (Mondays to Sundays) including public holidays except Eve to 3rd day of Chinese Lunar New Year.
How can I place an order?
We are just a click away.
Telephone/ Whatsapp: 8157 8780
Our sales representatives will contact you and send an email confirmation within 2 working days after we have received your order online.
How many days in advance should I place my order?
Kindly place your order online at least 5 working days in advance. Our sales representatives will email you an invoice as confirmation as soon as possible to confirm your order.
What is the minimum order capacity?
We can cater for all group sizes from 20 pax, 100 pax, 1,000 pax and more. There is no limit to our capabilities.
I may not be able to meet the minimum pax required, can I still proceed with my order with lower number of pax?
Unfortunately you are not able to. You may want to take a look at our mini buffet packages which are catered for smaller groups.
Can I exchange an existing dish for another in a different menu?
Yes, for each order, a maximum of 3 dishes can be exchanged to other dishes of equivalent value or lower. If the dish to be exchanged is of a higher value, you may choose to upgrade your dish with a top-up.
What is the difference between Buffet and Others (Mini Buffet, Bento Boxes and Packed Meals)?
Our buffet orders come with complete table setup, with skirting and warmers. Collection will be 3 hours from the time the buffet setup is completed or by 10.00pm, whichever is earlier. For Mini Buffet, Bento Boxes and Packed Meals, food will be served in food grade disposable containers.
I am unable to select my preferred time-slot upon placing my order on the website.
The time slot is most likely blocked online as it is full, or your selected date is less than 5 days before booking. Please email us at email@example.com or call/Whatsapp our number 8157 8780
Am I still able to make changes after placing my order?
Upon confirmation, strictly no decrease in the number of pax and no cancellation is allowed.
Any increase in the number of pax has to be made known at least 2 working days in advance and is subject to availability of the ingredients.
Can I cancel my order after payment has been made?
We are sad that other plans came up but you can cancel your order. However, please note that 50% of the invoice amount will be charged for cancellation made after confirmation. Kindly note that refund will take 14 working days and the 3% administrative fee for credit card payment is non-refundable.
No refunds will be made if the order cancellation is made with less than 48 hours notice or on the event date itself.
Is cutlery provided?
Yes, we provide individually packed cutleries with all menus.
How long does the food last?
For Buffet and Mini Buffet, it is best consumed within 4 hours inclusive of an hour delivery in accordance with Singapore Food Agency’s guidelines. For Bento Boxes and Packed Meals, as food is served in disposable containers, it is best consumed within 2 hours upon delivery. Due to hygiene reasons, we do not provide containers for packing unfinished food.
We shall not bear any responsibility for food consumed after the stipulated timeline.
How is the food portion provided?
Our food portion is served in a 1:1 ratio based on an average adult portion. We use the freshest and highest quality ingredients for our dishes. As good food runs out fast, we would encourage you to ensure adequate quantity is being catered for your guests.
Is the food halal?
No, we are not halal-certified. However we are able to do “No Pork No Lard” option for your catering needs.
How much space is needed for a buffet set-up?
One buffet line station (30 to 80 pax) is approximately 360cm in length by 74cm in width. Do advise on space availability while you place your order and we will try our best to accommodate as much as we can.
Can I rent additional logistics for my event?
Yes, our rental of additional logistics as follows,
Rental of Stool @ $2.00/pc ($2.16 with GST).
Rental of Extra Table with table cloth @ $20.00/set ($21.60 with GST).
How can I provide feedback?
We hope we have exceeded your expectations. Please drop us a note at firstname.lastname@example.org for compliments if we have done a good job or feedback to let us know on how we can improve better.
What is your mode of payment?
PayNow Corporate Or Scan & Pay (Please indicate invoice number as Bill Reference number)
(OCBC) UEN No.: 201300123G
Internet Bank Transfer (Please indicate invoice number as Bill Reference number)
Bank Code: 7339 (OCBC)
Branch Code: 643 (Causeway Point Branch)
Account Number: 643-014798-001 (RICHFOOD GROUP PTE LTD)
Credit Card, Debit Card, PayPal
Payment must be paid in full before or on the first day of delivery. We reserve the right to terminate service if payment is not fully received on time.
Kindly note that for self-collection orders and orders delivered to non-permanent addresses (e.g. chalets/clubhouses), advance payment is required before the event date.
What is the delivery time?
We deliver 365 days throughout the year, except eve and first three days of Chinese Lunar New Year. Our standard delivery timing is from 9am – 8pm. Other delivery timing can be arranged, subjected to availability with nominal charges applicable.
What is the time for collection of the buffet?
Collection will be 3 hours from the time the buffet setup is completed or by 10.00pm, whichever is earlier.
What are the delivery charges?
We deliver island wide and our delivery charges differ based on your order.
Buffet: Free Delivery for $650.00 and above before GST. Otherwise, delivery charge at $60.00 ($64.80 with GST) per trip. There will be additional setup and disposal fee of $80.00 ($86.40 with GST) for offshore areas (Sentosa, Tuas and Jurong Island) as well as Central areas denoted by the first 2 digits of the postal codes mentioned below.
Mini Buffet/Bento Boxes/Packed Meals: Free Delivery for $650.00 and above before GST. Otherwise, delivery charge at $40.00 ($43.20 with GST) per trip.
A delivery surcharge of $10.00 ($10.80 with GST) will be levied for offshore areas (Sentosa, Tuas and Jurong Island) as well as Central areas denoted by the first 2 digits of the postal code:
Sentosa – 09
Tuas – 63
Jurong Island – 62
Central Areas – 01, 02, 03, 04, 05, 06, 07, 08, 17, 18, 19, 22, 23, 24
Kindly inform our sales representative if your venue do not have:
* Direct lift access
* Unloading area is a distance to the venue
* Challenging layout (for buffet setup)
Due to the logistics challenge, a surcharge of $60.00 ($64.80 with GST) for Buffet and $40.00 ($43.20 with GST) for Mini Buffet, Bento, Packed Meals will be applicable for delivery to venues with no lift landing. We apologise that we will not be able to deliver to any venues higher than level 4, without lift access.
Can I extend the buffet collection time?
A maximum of 1 hour extension is permitted at a surcharge of $10.00 ($10.80 with GST). However extension of collection time is not recommended as SFA advises food to be best consumed within 4 hours inclusive of an hour delivery.
Is there extra charge for buffet late collection?
A surcharge of $20.00 ($21.60 with GST) for collection between 10.00pm to latest 11.00pm subjected to availability.
Can I do self-collection?
Yes, you may place an order with us and collect it on your preferred date from our central kitchen.
8A Admiralty Street #02-01 FoodXchange @ Admiralty Singapore 757437, between 9.00am to 6.00pm.