FAQs

General Catering & Service Fulfillment

What are your operating hours?
We are open from 9.00am to 6.00pm (Mondays to Sundays) including public holidays except Eve to 3rd day of Chinese Lunar New Year.

How can I place an order?
We are just a click away.
Telephone/ Whatsapp: 8157 8780
Email: catering@richfoodsg.com
Our sales representatives will contact you and send an email confirmation within 2 working days after we have received your order online.

How many days in advance should I place my order?
Kindly place your order online at least 5 working days in advance. Our sales representatives will email you an invoice as confirmation as soon as possible to confirm your order.

What is the minimum order capacity?
We can cater for all group sizes from 20 pax, 100 pax, 1,000 pax and more. There is no limit to our capabilities.

Can I exchange an existing dish for another in a different menu?
Yes, for each order, a maximum of 3 dishes can be exchanged to other dishes of equivalent value or lower. If the dish to be exchanged is of a higher value, you may choose to upgrade your dish with a top-up.

What is the difference between Buffet and Others (Mini Buffet, Bento Boxes and Packed Meals)?
Our buffet orders come with complete table setup, with skirting and warmers. Collection will be 4 hours from the time the buffet is delivered or by 10.00pm, whichever is earlier. For Mini Buffet, Bento Boxes and Packed Meals, food will be served in food grade disposable containers.

Am I still able to make changes after placing my order?
Upon confirmation, strictly no decrease in the number of pax and no cancellation is allowed.

Any increase in the number of pax has to be made known at least 2 working days in advance and is subject to availability of the ingredients.

Can I cancel my order after payment has been made?
We are sad that other plans came up but you can cancel your order. However, please note that 50% of the invoice amount will be charged for cancellation made after confirmation. Kindly note that refund will take 14 working days and the 3% administrative fee for credit card payment is non-refundable.
No refunds will be made if the order cancellation is made with less than 48 hours notice or on the event date itself.

Is cutlery provided?
Yes, we provide individually packed cutleries with all menus.

How long does the food last?
For Buffet and Mini Buffet, it is best consumed within 4 hours inclusive of an hour delivery in accordance with Singapore Food Agency’s guidelines. For Bento Boxes and Packed Meals, as food is served in disposable containers, it is best consumed within 2 hours upon delivery. Due to hygiene reasons, we do not provide containers for packing unfinished food.

We shall not bear any responsibility for food consumed after the stipulated timeline.

How is the food portion provided?
Our food portion is served in a 1:1 ratio based on an average adult portion. We use the freshest and highest quality ingredients for our dishes. As good food runs out fast, we would encourage you to ensure adequate quantity is being catered for your guests.

Is the food halal?
No, we are not halal-certified. However we are able to do “No Pork No Lard” option for your catering needs.

Can I rent additional logistics for my event?
Yes, our rental of additional logistics as follows,

Rental of PVC chair @ $2.50/pc ($2.70 with GST).
Rental of Stool @ $1.00/pc ($1.08 with GST).
Rental of Extra Table with table cloth @ $10.00/set ($10.80 with GST).

How can I provide feedback?
We hope we have exceeded your expectations. Please drop us a note at catering@richfoodsg.com for compliments if we have done a good job or feedback to let us know on how we can improve better.

What is your mode of payment?
PayNow Corporate Or Scan & Pay (Please indicate invoice number as Bill Reference number)
(OCBC) UEN No.: 201300123G
Internet Bank Transfer (Please indicate invoice number as Bill Reference number)
Bank Code: 7339 (OCBC)
Branch Code: 643 (Causeway Point Branch)
Account Number: 643-014798-001 (RICHFOOD GROUP PTE LTD)
Credit Card, Debit Card, PayPal
Payment must be paid in full before or on the first day of delivery. We reserve the right to terminate service if payment is not fully received on time.
Kindly note that for self-collection orders and orders delivered to non-permanent addresses (e.g. chalets/clubhouses), advance payment is required before the event date.

Delivery

What is the delivery time?
We deliver 365 days throughout the year, except eve and first three days of Chinese Lunar New Year. Our standard delivery timing is from 9am – 8pm. Other delivery timing can be arranged, subjected to availability with nominal charges applicable.
What is the time for collection of the buffet?
Collection will be 4 hours from the time the buffet is delivered or by 10.00pm, whichever is earlier. A surcharge of $100-$200 is applicable for collection after 10.00pm (same day) or the following day, subject to availability.

What are the delivery charges?
We deliver island wide and our delivery charges differ based on your order.

Buffet: Free Delivery for $650.00 & above. Otherwise, delivery charge at $50.00 ($54.00 with GST) per trip.

Mini Buffet/Bento Boxes/Packed Meals: Free Delivery for $650.00 & above. Otherwise, delivery charge at $30.00 ($32.40 with GST) per trip.

Kindly inform our sales representative if your venue do not have:
* Direct lift access
* Unloading area is a distance to the venue
* Challenging layout (for buffet setup)

Due to the logistics challenge, a surcharge of $50 – $100 will be applicable for delivery to venues with no lift landing. We apologise that we will not be able to deliver to any venues higher than level 4, without lift access.

Can I do self-collection?
Yes, you may place an order with us and collect it on your preferred date from our central kitchen.
8A Admiralty Street #02-01 FoodXchange @ Admiralty Singapore 757437

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